FAQ

  1. How can I contact Andux Balisong?

       - Email: anduxbalisong@hotmail.com

 

  1. How long will it take to receive my order?

       - Please allow 1-3 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. After this, it will take 2-10 business days for deliver.

 

  1. Do we get a tracking number after we order?

       - Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.

 

  1. Will you email me when my order is shipped out?

       - You will get a confirmation email when you have placed your order, and another when your label has been printed. Once you receive the shipping email please allow 24 hours for updates to appear.

 

  1. How can I pay?

       - We currently accept Paypal, VISA, Apple Pay, Google Pay, American Express , Mastercard, etc. as form of payments. If you have any questions about payment, please contact us at anduxbalisong@hotmail.com.

 

  1. Wholesale orders?

       - Email anduxbalisong@hotmail.com for bulk orders. 

 

  1. I ordered more than 1 item, why did I receive 1?

       - When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

 

  1. Can I refund or exchange my order?

       - Yes! If you are unsatisfied with your order, it can be returned within 30 days of the purchase date. All returns must be sent back unused in their original packaging. Once we deem the items as 'resell-able' we will return the funds to your account. Please allow 3-5 business days for funds to appear back on your statement. 

 

  1. What happens if my Balisong Breaks?

       - Andux Balisong is not responsible for broken Balisongs. Please use them over a soft surface. Thanks!