FAQ

Is my information secure?

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security on all pages. Most websites only use SSL Encryption on the checkout pages, to provide you with additional security we use SSL on every page of the website.

We use Shopify Payments as our payment gateway to process all of our credit card payments to ensure the safety and security of your payment information.

We don't share or sell your personal information to anyone.

Do you ship worldwide?

Yes. We offer Free Worldwide Shipping.

We can ship to following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estoni, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom, United States.

We will deliver the packages to you from the nearest warehouse.

What Payment Methods do you accept?

We accept the following payment methods :

· Paypal

If you have any questions about payment, please contact us at anduxbalisong@hotmail.com.

How long will it take to receive my order?

Please allow 1-3 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. After this, it will take 2-18 business days for deliver.

Can I refund or exchange my order?

Yes! If you are unsatisfied with your order, it can be returned within 30 days of the purchase date. All returns must be sent back unused in their original packaging. Once we deem the items as 'resell-able' we will return the funds to your account. Please allow 3-5 business days for funds to appear back on your statement. 

Will you email me when my order is shipped out?

You will get a confirmation email when you have placed your order, and another when your label has been printed. Once you receive the shipping email please allow 24 hours for updates to appear.

Do I get a tracking number after I order?

Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!